Faq's

Here is a list of our commonly asked questions from our customers.

Shipping

After receiving your order we will send you an email with delivery information for your order, along with an order reference number.

Deliveries under 90kg , are sent via Courier service and are normally dispatched on day of order if ordered before 1pm. Other wise they are dispatched next working day. Courier deliveries are normally delivered in 2 working days but may take up to 3 working days. All deliveries over 90kg are sent via a Distribution company. Your order will be packaged on to a pallet and delivered by a network of UK based haulers.

It is important that you are available to receive the delivery . Upon receiving your order we will provide you with the contact details of the hauler in charge of delivering your order. Delivery times can vary from 1 - 4 days depending on your location.

Unfortunately as we don't deliver ourselves we cannot specify exact times of delivery. Evening and weekend deliveries are also not currently available at our normal rates. Please call us if you need to arrange this.

NB :Should you notice any sign of damage to your goods on delivery please do not accept the delivery. You must report it to us immediately. Unfortunately we can not be held responsible for items that are damaged during transit if the customer has signed for them.

You can call us on 0845 4500 019, 9am - 5pm Monday to Friday to get some tracking information about your order.