These are the terms and conditions which apply to all online purchases from Wooden Floor Shop Ltd through this or any of our associated web sites . The term "you" refers to the Buyer The term "us" or "we" or "our" refers to Wooden Floor Shop ltd
Please ensure that you read and are satisfied with all of our terms and conditions before placing your order.
While we make every effort to represent our products as accurately as possible, colour likeness of products may vary due to limitations of browser software , camera settings, monitor/screen settings and natural variations in real wood products. We recommend all our customers order a sample before placing an order.
On natural products such as real wood, samples are selected at random and will frequently vary in colour due to the nature of the product.
A listing on this or any of our associated websites does not guarantee that the product is in stock for immediate dispatch. The customer may on occasion be asked to wait a reasonable time (up to 6 weeks) until restocking occurs. We will use all reasonable endeavours to keep our customer informed. A customer will still have the right to cancel should they be unhappy about a longer wait, in which case our standard terms and conditions will apply, but no retention of restocking fees will apply. We will inform all of our customers by email when delivery is expected to happen.
The Goods shall be delivered to the Buyer’s premises.
Delivery charges apply to United Kingdom Mainland (Excluding Scottish Highlands), Northern Ireland and Ireland Only. Extra delivery charges may be requested for any orders outside these areas.
If payment has been made by credit or debit card , the delivery address should be the same as the registered card address to comply with the anti-fraud regulations set by our merchant provider. We reserve the right to withhold delivery of an order until a suitable payment method is arranged or payment by other means is completed, or our merchant provider confirms in writing the purchase was made by the registered card holder.
Delivery of the goods will be accepted at any time of day. If the buyer fails to take delivery, or provide any necessary documents, the goods may be returned to Wooden Floor Shop Ltd and the buyer will be responsible for any charges associated with this.
Wooden Floor Shop Ltd will use reasonable endeavours to arrange delivery ,but if Wooden Floor Shop Ltd needs to store or arrange for storage of the goods until actual delivery they may charge the buyer for all related costs and expenses including but without limitation, storage, Insurance and redelivery.
Woodfloor Warehouse Ltd will use reasonable endeavours to rearrange delivery but, if unable to rearrange delivery, the goods may be returned to Wooden Floor Shop Ltd , and all delivery and return costs will be charged to the buyer.
Woooden Floor Shop Ltd will use reasonable endeavours to deliver or perform each of the Buyers orders for the goods within the time agreed when the buyer places an order and, if no time is agreed, then within a reasonable time, but the time of delivery or performance will not be of the essence. Wooden Floor Shop Ltd will not be held responsible for any costs to the buyer resulting from late delivery.
Any delay in delivery or performance will not entitle the buyer to cancel the sale unless the Buyer has given 30 days written notice to Wooden floor Shop Ltd requiring the delivery or performance to be made and Woodfloor Warehouse Ltd has not fulfilled the delivery or performance within that period.
Delivery time of day cannot be given by Wooden Floor Shop Ltd. Wooden Floor Shop Ltd will not be responsible for any failed delivery times quoted by any third parties.
The buyer must inspect all goods for damage before accepting delivery. Wooden Floor Shop Ltd will accept no responsibility for goods damaged during transit if the customer has signed for them. Should a delivery arrive to you damaged in any way it must be signed as “damaged” in order for us to send a replacement or issue compensation.
If the items are not signed as damaged Woodfloor Warehouse Ltd will accept no liability for any damages.
The buyer may also refuse to accept a damaged delivery. Please note, should a delivery be returned to us because the customer has refused to accept it, and there is no evidence of damage, it will be considered a “cancellation” and treated as such.
Should the buyer wish to accept a damaged delivery , they must still sign for it as “damaged“ with the delivery courier in order for us to process any claim for compensation on their behalf.
We advise that a customer does not book any fitting until the good have been delivered and checked. We will not be held liable for any fitting costs resulting from late delivery or delivery of incorrect or damaged goods.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Wooden Floor Shop Ltd. Please note that any cancellations will be subject to the buyer paying all costs associated with returning the order if already dispatched.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition. We can only refund unopened packages. You must inform us in writing within 7 days of receipt of goods of your intention to return. We will only issue a refund (including original delivery charge) or exchange the item for a different size / colour etc on receipt of returned items.
The buyer will be responsible for any reasonable return costs of a cancelled purchase without limitation, even if they cancel the order before receipt of goods.
Part returns or orders will not be accepted unless previously agreed with Wooden Floor Shop Ltd.
Compensation claims can take up to 90 days to resolve, but reasonable endeavours will be made to process the claim as quickly as possible. In some circumstances claims may take longer than 90 days. Wooden Floor Shop accepts no responsibility for any claims that take over 90days to resolve , without limitations.
You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product We will then advise on how to proceed with exchanging the order.
Goods Inward Wooden Floor Shop Ltd 68 Balloo Road Bangor Co. Down BT19 7PG Contact Us in writing on : firstname.lastname@example.org